Refund Policy
Last Updated: September 20, 2024.
At BongoGraph, we strive to provide high-quality Editable Graphic Design Templates and exceptional customer service. Your satisfaction is important to us, so please review our refund policy below:
Digital Product Policy
Due to the nature of digital products, we generally do not offer refunds or exchanges once a purchase is completed and the files are downloaded. All sales are final.
Exceptions
If you encounter any issues with your purchase, such as:
- A technical problem with the files you downloaded
- Incomplete or incorrect files
Please contact us at support@bongograph.com within 14 days of your purchase, and we will do our best to resolve the issue.
Requesting a Refund
To request a refund or report a problem, please provide the following information:
- Your order number
- A brief description of the issue
- Any relevant screenshots or documentation
We will review your request and respond within 3-5 business days.
Payment Information
We accept debit and credit card payments through 2Checkout. Your payment information is processed securely, and we do not store your card details.
Changes to This Refund Policy
We may update our Refund Policy from time to time. Any changes will be posted on this page with a new effective date.
Contact Us
If you have any questions about our Refund Policy, please reach out to us:
- Email: support@bongograph.com
- Website: https://printghor.com
